SHIPPING
Shipping is available within the continental US only.
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Orders ship USPS priority mail the next business day following order placement.
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Shipping is a flat fee of $7.50. The shipping fee is waived on purchases over $200.
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Delivery times are 2-4 days within the continental United States.
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For expedited shipping on any order please call 405-551-2013 or email us.
COVID SHIPPING POLICY
We are offering free shipping and returns within the USA. This is automatic on all orders while our storefront is closed. All orders are processed within 2 business days and shipped via USPS 2-3 day priority mail. Please note orders that come in over the weekend or during a holiday will be processed and shipped on the closest business day thereafter.
EXCHANGE & RETURN POLICY
We want you to love your new lingerie!
If you don’t love what you purchased, most items may be exchanged or returned for merchandise credit within 10 days, 30 days while our storefront is closed due to COVID-19. We do not offer credit card or cash refunds.
Return items must be in new* condition with tags attached. For the health and safety of our customers, no returns may be made on any items with a gusset except for swimwear. Swimwear may be returned only if the gusset liner is still in place and the bathing suit is in new* condition. All hosiery, accessories, special orders, gift certificates and sale items are final sale.
*New means unworn, undamaged, without stains or perfume, in the original packaging and with all labels and tags attached.
IN STORE PURCHASES- COVID POLICY
Suelto has suspended all in store returns while our store front is closed to the public. We will gladly accept merchandise for store credit or exchange within 30 days of the purchase or 10 days from the date we reopen, whichever is greater. All in store returns & exchanges must be accompanied by a receipt.
ONLINE PURCHASES- COVID POLICY
Exchanges or merchandise credit will be processed within 48 hours from the time the item is received back to us. If you wish to make an exchange please email us. Return shipping is the responsibility of the customer.
PAYMENT METHODS
CREDIT/DEBIT CARDS
We accept all major credit cards
PAYPAL
OFFLINE PAYMENTS
Include Suelto gift certificates and gift cards plus Bozeman Downtown Dollars. These payments must be taken in-store. To place an order online using these forms of payments please call the boutique during business hours or email us.
